Finding The Happiness Engineers

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I have discovered a vast community of support professionals who will do anything they can to help people achieve their goals. In fact, stumbling upon a BBC news article about remote working will be one of the most important stumbles I make in my life. It led me to creating a blog on WordPress.com, and subsequently to helping out in the support forums, where I discovered the tribe that I knew I must belong to: Happiness Engineers.

‘A compassionate concern for others’ well-being is the source of happiness.’

Dalai Lama

Because of the nature of people who take on the role, it’s really no surprise that a quick Google reveals a generous amount of information about what a Happiness Engineer does, and how to become one. If you’re interested, the blog posts here and here are especially useful. For me, the further I delved into researching the role, the more convinced I became that I was a good fit.

‘Timely, empathetic help that keeps the customer’s needs at the forefront of every interaction.’

Emily Triplett Lentz; ‘The New Definition of Customer Support‘.

It’s customer support but not as we know it. Happiness Engineers demonstrate great compassion for a customer’s situation. They are inquisitive problem solving sponges, equipped with exceptional Googling skills.

So the hunt for a position began on We Work Remotely. I listened to every Podcast that I could find to do with customer support (try Support Breakfast and Support Ops). At last, I found a position for a remote Happiness Engineer at the super cool web-hosting company, Flywheel.

The culture at Flywheel is really amazing. One of the values that really jumps out at me is ‘we embrace weirdness’. Yes to this! And to the immediate signal it sends to everyone that it’s not only OK to be yourself with us, but actually encouraged. To test this, after my interview with Lauren, I sent her a thank you email in the form of a poem. She said that she really liked it, and so I was certain from then on that this was the place for me.

My main motivation is to help people with all their technical problems, and I can’t wait to get started! It seems fitting to finish this post with a few woofs from the best in the business. Below are some ideas from Raff The Dog, a lifelong professional Happiness Engineer.

How to be a woof-wonderful Happiness Engineer